Press Pay now in the banner at the top of the app. It charges your saved card or UPI again for the payment that's due. Your plan keeps working for 24 hours while you fix it, and nothing is deleted.
What you see
When a renewal fails, every page of the app shows a banner, for example: Your payment of $15 for Pro on @yourname didn't go through. Pay now to keep Pro. It has Pay now, Use a different card (in India, Use another card or UPI) and Invoices.
We email you too. The button in the email opens the payment that's due, without logging in. Opening it never charges you.
Pay now or a different card?
- Pay now tries your saved card or UPI again for the same payment. Fix the problem first, then press it. You get a few tries per payment, with a wait between them. If it can't be used, the app asks you to use a different card.
- Use a different card opens a secure Dodo Payments page. Enter a card (the same one is fine) and pay what's due.
In India, a payment can show Processing for about 2 days while your bank confirms it. You don't need to pay again.
What your bank's answer means
Under Invoices, the payment that's due says what your bank answered and what to do.
- Your bank blocked this payment. Many cards block automatic or international payments. Turn them on in your bank app, then choose Use a different card and enter your card again. Or use another card.
- The payment didn't go through. Press Pay now to try again, or use a different card.
- AutoPay was turned off (India). Choose Use another card or UPI and set it up again.
After 24 hours
That Instagram account moves to Free until it's paid. Your automations and contacts stay, and the banner says Pay now to get Pro back. For many bank answers, Dodo Payments also tries again automatically for up to about 4 weeks, so a payment can still go through on its own. To stop instead, cancel your plan.
Your invoices
Open Settings, then Billing. Under Invoices, the payment that's due sits on top, with Pay now. Below it, each payment shows its date, plan, amount and status: Paid, Partly refunded, Refunded, Disputed, Processing, Due or Failed. Choose Download invoice for its invoice from Dodo Payments.
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