How do I sign up for Waveloop?
Pick a plan, then create your account with Google or with your email and a password.
Do I need a credit card to start?
No. The Free plan needs no card. You only add one when you pay for Pro.
How do I build my first automation?
Pick a post, add a keyword, write your DM with a link button, then switch it to Live.
How do I use Waveloop for Chrome?
Add it from the Chrome Web Store, pin it and sign in. Then click the Waveloop button on your own reel to set up comment to DM right there. A number on its icon tells you when an account needs you.
Is DM automation safe for my Instagram account?
Yes, when it runs on Instagram's official API, like Waveloop. You log in with Instagram, and it only messages people who contacted you first.

17 answers

Automations

Build comment, DM keyword and story reply automations, and get them firing.

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What automation types can I build?
Three types. Comment to DM, DM keyword and story reply. Every plan can build all three, including Free.
How do keywords work?
Your automation fires when a comment or DM contains one of your keywords. Capital letters don't matter.
Can I add buttons or links to the DM?
Yes. Every plan can add a link button to the DM, or send a card reply with an image.
Can I auto reply to the comment publicly too?
Yes. A comment automation can post a public reply under each comment it answers, on every plan.
How do I reply when someone sends me my reel?
Switch it on in that reel's comment automation. Anyone who sends you the reel in a DM then gets the same DM as your commenters, on every plan.
Does Waveloop work on trial reels?
Yes. Find the reel under Trial reels in the post picker and build your automation on it. Waveloop runs it like any other reel.
What is a follow gate?
It asks people to follow you before your link arrives. It's on comment automations, on Pro and Max.
Can I collect emails or leads?
Yes. Comment automations save everyone they answer as a contact on every plan, and Pro can also ask for an email or a phone number inside the DM.
Can I send different message versions?
Yes, on Pro. Write a few versions of your DM and Waveloop sends one at random each time.
How do I add someone's name to my DM?
On Pro, put {name} or {username} in your DM. Waveloop fills in each person's first name or username, or "there" when Instagram doesn't share it.
How many automations can I run?
As many as you like. Automations are unlimited on every plan, including Free, with fair use.
How do I move my automations from ManyChat?
Copy your keywords and messages from ManyChat and paste them on the Moving from ManyChat? page in Automations. Check each one, choose its post, and Waveloop creates them.
How do I see the results of an automation?
Every automation has a Results card. It shows the DMs sent, the ones that didn't go through and why, and the taps on your link.
Why isn't my automation firing?
Work through this checklist. Most of the time it's the Live switch, the post, the keyword or your Instagram connection.
Someone says they didn't get my DM. What do I check?
Check the keyword, the date and their chat first. If Instagram refused your message, ask them to send you a message, and Waveloop picks up where it stopped.
Why did my DM arrive empty?
On some accounts, Instagram blocks buttons and cards in a first DM to someone who has never messaged you. Switch on Send as plain text on the comment automation, so new commenters get your message instead of an empty chat.
What rules does Instagram set for automated DMs?
Instagram decides who you can message and when. Here are its rules in one place, and what Waveloop does with each one.

16 answers

Features

How each part of Waveloop works, from speed to leads, links and insights.

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How fast do DMs go out, and is there a daily limit?
Usually right away. Waveloop sends the DM as soon as Instagram tells it about the comment or message, and it sets no daily cap.
What happens when my reel goes viral?
Waveloop keeps sending. If Instagram says your account is going too fast, Waveloop spaces out the rest of your DMs, oldest comment first. Nobody is skipped.
Where do my leads live, and how do I export them?
On the Contacts page. Your contacts and the emails and phone numbers people shared are both there, and on Pro both export to CSV.
How do I collect emails from my DMs?
Switch on email collection in an automation. Waveloop asks for an email after the DM and saves the answer. Pro plan and up.
How do I collect phone numbers from my DMs?
Switch on Ask for their phone number in an automation. After your DM goes out, Waveloop asks for their number and saves it to Contacts. Pro plan and up.
What does link tracking track?
It counts taps on the button links in your DMs, for each automation and for your whole account. It's on by default.
Will it break my affiliate or Amazon links?
It can while link tracking is on. Switch off Track link clicks on that automation and Waveloop sends your raw link.
What is Link in Bio?
A simple public page for all your links, to put in your Instagram bio. It's included on every plan.
How do I show my posts on my Link in Bio?
Switch on Show my posts in Link in Bio. Your latest posts and reels show under your links, and tapping one opens the link its comment automation sends.
Where is my Link in Bio page?
At app.waveloopai.com/u/ followed by your handle. You'll find it, copy it and change the handle under Link in Bio.
What insights do I get?
Intelligence shows your account stats, your audience and your best content. Home shows how your automations are doing. Here's what each number means.
Which plans include Intelligence?
Every plan has Intelligence Basic, including Free. Pro and Max add Intelligence Advanced, for the Instagram account you upgrade.
How do milestones and Pro days work?
Home shows the DMs your Instagram account has sent on a ladder of four milestones. On the Free plan, 1,000 DMs unlocks 3 days of Pro and 10,000 unlocks 7 days.
Can a human take over a conversation?
Yes. You can always reply yourself in Instagram, and messages you send yourself never trigger an automation.
How do I remove the Waveloop badge?
Upgrade to Pro. It removes the Waveloop line from your DMs and the badge from your Link in Bio page.
How do I connect Waveloop to Claude or ChatGPT?
On Pro and Max, add Waveloop's address as a connector in Claude or ChatGPT, sign in to Waveloop and click Allow. Then build automations by chatting.

10 answers

Your Instagram account

Connect, switch, reconnect or disconnect your Instagram, and keep it safe.

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How do I connect my Instagram?
Open Connections, click Connect, and log in with Instagram. Waveloop never sees your password.
Why can't I connect my Instagram?
Most failed connections come down to the account type, the permissions screen or a phone browser. Here's what each message means and what to do.
What Instagram account type do I need?
A professional account, Business or Creator. Instagram only lets apps like Waveloop send DMs for professional accounts.
Waveloop asks for permissions. Is that safe?
Yes. You approve access on Instagram's own page, Waveloop uses it to run your automations, and you can take it back anytime.
Do you store my Instagram password?
No. You log in on Instagram's own page, so Waveloop never sees or stores your password.
Is Waveloop Meta verified?
Waveloop holds two official titles from Meta, Official Meta Business Partner and Official Meta Tech Provider. Meta Verified, the paid blue badge, is a separate product.
Can I connect more than one Instagram account?
Yes. Each Instagram account gets its own workspace and its own plan, so you only pay for the accounts that need more.
How do I switch between my Instagram accounts?
Click your profile picture at the top of your dashboard, then pick the account you want under Switch workspace.
My automations stopped or say "Reconnect". What do I do?
Instagram ended Waveloop's login to your account. Reconnect and your automations start again, with nothing lost.
How do I disconnect Instagram or delete my data?
Disconnect from Connections to stop your automations. To delete your account and data, use Settings, General.

10 answers

Plans and billing

Plans, prices, payments, invoices, cancelling and refunds.

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Is there a free plan?
Yes. Free costs nothing, needs no card, and has unlimited contacts, automations and DMs, with fair use.
What are the plans and prices?
Free costs nothing, Pro is $15 a month and Max is $49 a month for up to 5 accounts. Paying yearly saves you 2 months.
Is there a free trial?
No. Start on the Free plan instead. It needs no card and has unlimited contacts, automations and DMs. Move to Pro when you need its features.
Which payment methods can I use?
Credit and debit cards work everywhere. In India you can also pay with UPI.
Why did my UPI payment fail or time out?
Usually the request in your UPI app wasn't approved in time, or your bank or UPI app declined it. Try again and approve it quickly, or pay by card.
My renewal payment didn't go through. What do I do?
Press Pay now in the banner to charge your saved card or UPI again, or use a different card. Your plan keeps working for 24 hours while you fix it.
Will I get a GST invoice?
Your official tax invoice comes from Dodo Payments, our payment provider, by email after each payment.
How do I cancel?
Open Settings, then Billing, and choose Cancel subscription or Switch to Free. You keep your plan until the end of the period you paid for.
Do you offer refunds?
Yes. Your first payment has a 14-day money-back guarantee, once per customer. Email us within 14 days of it for a full refund.
Can I export my data if I leave?
Yes. On Pro and Max, download your contacts and email leads as CSV files before you go. On Free, email us for a copy. Then cancel or delete your account.

Want the quick answers on one page? Read the frequently asked questions.

Last updated 1 November 2026

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