Switch on Ask for their phone number in any automation. Right after your DM goes out, Waveloop asks for their number in a second message and saves the reply if it holds a phone number. It's on Pro and Max. On Free, the card shows a Pro lock.
Set it up
- In a comment automation, open the Setup tab and, under Optional, click Also collect their email or phone. In a DM keyword or story reply automation, it's step 3.
- Switch on Ask for their phone number.
- Write your Phone prompt, or leave it blank for the default: "What's the best phone number to reach you on?"
- Add a Thank-you message, if you want one.
- Click Save. The card now reads Collecting phone numbers.
The order of the messages
- Phone only: your DM with the link, then the phone question, then your thank-you once a number arrives.
- Email and phone: your DM, the email question, your thank-you once they share an email, then the phone question.
The link never waits for the number. With both on, a number sent instead of the email, or with it, is kept, and Waveloop doesn't ask for it again. With follow to unlock on, the question comes after they unlock the link.
When they reply
Waveloop waits up to 24 hours for the answer.
- A phone number. Saved, even inside a sentence like "my number is 98765 43210".
- A number that isn't complete. Waveloop asks once more: "That doesn't look like a full phone number. Please send it again with your country code." A second wrong number ends the wait.
- No number, like "thank you". Nothing is saved, and a keyword in it still gets its reply. Waveloop keeps listening for 15 minutes in case the number comes next.
Country codes
A number with its country code, like +44 7911 123456, is saved with it. Without one, Waveloop doesn't guess, with one exception: if your account is in India and they send a 10-digit Indian mobile number, Waveloop adds +91. Contacts marks these No country code, or No country code (assumed +91).
Find your numbers
Open Contacts. The Emails and phone numbers card lists everyone who shared one, with both side by side when they shared both. On Pro, Download CSV gives separate Country code and Phone columns. Each automation's Results card counts its Phone numbers too. More on where your leads live.
If you move back to Free, Waveloop stops asking and the numbers you have stay. How we look after them: our privacy policy.
Say why you're asking, like "Want a reminder before the class starts? What's your number?" A clear reason gets more replies.